Deliveries & Returns
UK Delivery Service
While we aim to dispatch on the same day, please allow 72 hours for dispatch and processing of your order,
We're delighted to offer our UK customers Hermes 48 hour Tracked delivery service for free on all orders over £40.
We also offer A NEXT DAY delivery service for only £2.00 on all orders over £40.
For orders under £40, shipping will be charged at the standard rate of £3.80 for HERMES 48 hour and £4.50 for Royal Mail 24 hour Tracked.
All orders are dispatched via the 24/48 hour delivery services are dispatched the same day or after 5pm the next working day following the date your order is placed.
We offer Special Next Day and Saturday Delivery Guaranteed by 1pm services. Orders placed by 11am will be dispatched same day for delivery the next working day. Orders placed past 11am will be dispatched the next working day.
Once you have placed your order, you will receive a confirmation email acknowledging our receipt, followed by an email from Royal Mail advising you when your parcel will be delivered - this email will include your personal tracking number so you can check on your parcel while it's on its journey to you.
International Delivery Service
We deliver worldwide for just GBP 8.00 on all orders!
Here are all the countries we deliver to plus more on request.
All our internationally shipped items are sent using your local International Tracked and Signed services.
Estimated delivery times to Western Europe are 2-5 working days, Eastern Europe 3-5 working days and rest of the world within 5-7 days.
All internationally shipped items are subject to potential customs fees. Please be aware we are not liable for any charges levied or any delay custom checks may cause.
Important Delivery Information
Our delivery time starts from the moment your order is accepted. This includes a 24 hour period where your items will be processed and dispatched by our warehouse.
Returns Policy
If for any reason you wish to return your purchase, we gladly offer a 14-day returns policy on all products, provided they are returned in their original packaging, in an unopened and unused condition. Please contact our customer care team on info@kohlkreatives.co.uk within 14 days of receipt of your order and we will get this sorted for you.
Please be aware that due to the nature of our products and hygiene regulations we cannot offer a refund, replacement or exchange on our products unless they are unopened, unused and in their original packaging. This does not affect your statutory rights.
All products must be returned in their original packaging within 14 days of communication with our team confirming the returns procedure.
We will endeavour to process your return on the day we receive your parcel however under some circumstances this could take up to 10 working days. Once your return is inspected and accepted we will send you an email confirming your refund.
Your refund will be credited to the original payment method or as store credit to your Kohl Kreatives account. This can take up to 5 working days to appear in your account. We regret that we do not cover return shipping costs and advise a tracked service as we are not responsible for any items that may go missing in the post.
Exchange
We can only exchange items that are unopened, unused and in their original packaging. Please be aware that due to the nature of our products and hygiene regulations we cannot offer a refund, replacement or exchange on our products unless they are unopened, unused and in their original packaging. If you require an exchange please send us an email at info@kohlkreatives.co.uk within 14 days of receipt of your item and our customer care team will advise you on how to make your exchange.
Can I amend/cancel my order?
We can currently amend/cancel any orders just use our contact form and get in touch. If you decide you would like to return or exchange an item, please read our Returns and Exchange Policies above.